Important Info
The rules rule!
We all love to have a good laugh, but there's a serious side to your training at the Institute. Basically, we ask that everybody respect each other and keep things safe and friendly. We all want to have a great time, so we've developed the following Golden Rules!
Enrolment
When you have read the course brochure, complete the Enrolment Form and send it with your deposit (and Ezypay form, where applicable) to the Australian Institute of Fitness. Successful students will receive an Enrolment Confirmation Pack from Australian Institute of Fitness within 7 days. If you do not receive your Enrolment Confirmation Pack within 7 days, please contact Australian Institute of Fitness on 1300 669 699.
Payment
a) Total Investment
The student agrees to pay the Institute the total course fee listed on the Enrolment Form as Total Investment.
b) Face to Face Courses
The student agrees to pay a minimum deposit of $500 on application for enrolment to reserve a place in a face-to-face course at a specified fee. This place and the agreed fee will be held for a period of up to 5 working days at which time:
i. The remaining outstanding balance will be paid in full; or
ii. The student will enter into an agreement with the Institute or a third party provider to pay the remaining balance through an instalment program.
c) Distance Education
The student agrees to pay a minimum deposit of $500 on application for enrolment. The agreed fee will be held for a period of up to 5 working days at which time:
i. The remaining outstanding balance will be paid in full; or
ii. The student will enter into an agreement with the Institute or a third party provider to pay the remaining balance through an instalment program.
On payment of the remaining outstanding balance, or completion of a payment agreement plan, the enrolment will be processed and distance education course materials dispatched.
d) Instalment Programs
If the student is paying for the course using an instalment program, either directly with the Institute or a third party provider, the terms and conditions of the subsequent agreement make up part of these terms and conditions.
Refund Policy
a) Cancellation of Enrolment
i. All cancellations of enrolment must be received in writing, either by letter, on the Variation to Enrolment Form or by email detailing reason(s) for cancellation.
ii. Notification of cancellation must be received between the first day and the close of business of the 30th calendar day from course commencement, applicable to both full time and part time courses. The only exceptions to this timeframe are:
Face to Face – Stand alone fitness courses
Where an enrolment for Certificate III in Fitness or Certificate IV in Fitness is cancelled, notification of cancellation must be received between the first day and the close of business of the 15th calendar day from course commencement.
Distance Education
Notification of cancellation of enrolment in a Master Trainer course or stand alone courses of Certificate III in Fitness and Certificate IV in Fitness must be received within 45 days from the date course materials are dispatched.
b) Refunds
i. Refunds only apply to Certificate III in Fitness, Certificate IV in Fitness, Certificate IV in Massage Therapy Practice, and Diploma of Remedial Massage. In relation to these courses the Institute provides for a refund of course fees paid, a maximum $300 administration fee may apply.
ii. The refund of fees will be paid in the same manner that the fees were received e.g. refund back to the credit card or bank account from which fees were received, or cash for cash.
iii. All requests for cancellation of enrolment and/or refund will be processed within thirty days of receipt of written application.
iv. Students are not eligible for a refund on fees paid for short courses including Freestyle, Aqua and First Aid.
General
a) Enrolment applications will be processed on:
i. Payment of all fees due; or
ii. Payment of a deposit and completion of an agreement for payment by instalment.
b) Successful applicants will receive an Enrolment Confirmation Pack within seven days of enrolment.
c) Final certification will not be granted to students who have outstanding financial obligations. Outstanding obligations include:
i. Outstanding balance of fees are unpaid, and no agreement for payment by instalments has been completed;
ii. Obligation to pay by instalments have not been met and payments defaulted under the agreement
ii. Other financial obligations with the institute, including fees for dishonour or penalty, fees for other services or products, are not met
d) Any funds paid by a student for training as mentioned in this agreement (including deposits and all other fees paid) are not transferable to any other person or entity including deceased or bankrupt estates.
Deferment
a) If a student is unable to attend a course, or part of a course where a place has been reserved, the student may defer to a later course.
b) A request to defer must be received in writing, either by letter or on the 'Application for Deferment' form or by email detailing reason(s) for the deferment.
c) A $100 administration fee may apply.
d) All agreements for payment by instalment programs contracts and Direct Debit contracts will continue during the deferment period.
Variation of Payments
a) If the student has an agreement with a third party provider for an instalment program, any variation to payments under this agreement must be made through the Institute. A maximum of three payment variations are allowed per contract term.
b) Dishonour fees are not refundable.
c) Students must notify the Institute of new credit card expiry dates if participating in a third party instalment program.
* Applicants are advised that Australian Institute regional policies and agreements may override any of these terms and conditions. Please talk to your local campus more more details.
