Important Info

The rules rule!

We all love to have a good laugh, but there\\\'s a serious side to your training at the Institute. Basically, we ask that everybody respect each other and keep things safe and friendly. We all want to have a great time so there are rules and policies we have in place, all are shown in your Student Handbook, but here’s a few…

Issues or Concerns

The Australian Institute of Fitness is committed to improving services to its current and future Friends. If you have a concern about any part of the services provided to you, please read the Institute’s Grievance and Complaints Policy, located in your Student Handbook. If you have any issues or concerns you can complete the Grievance Report Form and send it to our National Office. All issues are dealt with in complete confidence.

Enrolment

When you have completed the Enrolment Form send it, with your deposit (and payment plan form, where applicable) to the Australian Institute of Fitness. There is a 5 day cooling off period from the date on the Enrolment Form. Successful students will receive an Enrolment Confirmation Pack from Australian Institute of Fitness within seven (7) days. If you do not receive your Enrolment Confirmation Pack, please contact the Australian Institute of Fitness on 1300 669 669.

Payment

a) Total Investment

The student agrees to pay the Institute the total course fee listed on the Enrolment Form as Total Investment.

b) Face-to-Face Courses

The student agrees to pay a non-refundable deposit of no less than 10% of the total program fees on application for enrolment to reserve a place. This place will be held for a period of up to five (5) calendar days at which time:

All paperwork is completed
The remaining outstanding balance will be paid in full; or
The student will enter into an agreement with the Institute or a third party provider to pay the remaining balance through an installment program.

c) eLearning

The student agrees to pay a non-refundable deposit of no less than 10% of the total program fees on application for enrolment. This place will be held for a period of up to five (5) calendar days at which time:

All paperwork is completed
The remaining outstanding balance will be paid in full; or
The student will enter into an agreement with the Institute or a third party provider to pay the remaining balance through an installment program.

d) Installment Programs

If the student is paying for the course using an installment program, either directly with the Institute or a third party provider, the terms and conditions of the subsequent agreement make up part of these terms and conditions.

Policies

a) Cancellation of Enrolment

i. All cancellations of enrolment must be in writing using the Withdrawal Application Form.

b) Refunds

F2F - Face 2 Face

i. Full refunds will be given during the cooling-off period. A 50% refund will be given after the cooling-off period and before seven (7) calendar days prior to the course commencing. All fees are due 7 days prior to the commencement of your course or after the course commences.

ii. If the Institute postpones the course you will be allocated a place in a replacement course which is suitable to you

eLearning

i. Full refunds will be given during the cooling-off period. A 50% refund will be given after the cooling-off period and within 14 calendar days of the date of the agreement. No refund after 14 calendar days from the date of the Enrolment Form

The refund of fees will be paid in the same manner that the fees were received

c) Deferment

i. If a student is unable to attend a course or part of a course, the student may defer to a later course. There is a 6-month deferral period starting the day the deferral is granted.

ii. A request to defer must be on the \\\'Deferment Application Form\\\'

iii. A $300 administration fee applies.

iv. All agreements for payment by installment programs will continue during the deferment period.

d) General

Any funds paid by a student for training as mentioned in this agreement (including deposits and all other fees paid) are not transferable to any other person or entity including deceased or bankrupt estates.
Students must notify the Institute of any change of address, contact numbers, new credit card expiry dates if participating in a third party installment program, or any other information relevant to the enrolment
You must inform the Institute in writing if there is a risk to your health by you participating in the course/s
You must inform the Institute in writing of any disability, impairment or condition suffered by your either at the date of the agreement or during the period of the course
All students (Friends) must comply with your obligations as specified in the Student Handbook

* Applicants are advised that the Australian Institute of Fitness regional policies and agreements may override any of these terms and conditions. Please talk to your local campus for more details.